This policy explains how and when we deliver the services you book with Yatra to Temples, Dehradun. It applies to bookings made online on this website and to bookings made by call or WhatsApp.
What we deliver
We sell yatra and darshan services, not physical goods. A yatra package is delivered on the travel dates you choose, as described in the itinerary, inclusions and exclusions on the package page and in your written confirmation.
Booking confirmation
- As soon as you book online, you receive an email with your booking reference and a link to check its status.
- Our team then checks availability of hotels, vehicles and permits for your date, and sends your written confirmation with the final itinerary, hotel details and balance-payment plan, usually within 24 hours.
- If we cannot run the yatra on your chosen date, we will offer you another date or refund any advance paid online in full.
- Registration, permits and helicopter tickets are delivered as per the rules and timelines of the government or operator concerned. We share these documents with you by email or WhatsApp once they are issued.
Online puja
- The puja is performed on the date and at the temple confirmed to you in writing.
- Depending on the puja, you can join a live video call or receive a recording.
- Where prasad is included, dry prasad is sent by courier to the address you give us, and we share the tracking number. Delivery time depends on the courier and your location.
Delivery address and contact
All documents are sent to the email address and mobile number you give us at booking. Please check them carefully. We are not responsible for delays caused by incorrect contact details or addresses.
Cancellations and refunds
Please see our Cancellation & Refund Policy. Approved refunds of online payments are sent back to the original payment method through our payment partner, Razorpay.
Questions
Write to shiva@yatratotemples.in or see our Contact page, quoting your booking reference.